Frequently Asked Questions
We have summarised the most Frequently Asked Questions below, however if these don't answer your query, please feel free to reach out to us directly and we will be more than happy to assist - ellandsam@fieldgoods.co.uk
General FAQs
Do you have a minimum order value?
Our minimum order comes in the form of our mini bundle options:
- One box with 3 meals for one for £27 (£9 per portion)
- One box with 2 meals for two for £29 (£7.25 per portion)
You can add up to 4 additional desserts and sides with both boxes.
Delivery is free or £5 if you require delivery on a Saturday.
Delivery FAQs
How does delivery work?
Our next-day delivery service is fulfilled by DPD and Packfleet (depending on geography). With carbon-neutral services, our couriers deliver for free on Tuesday, Wednesday and Friday, or we charge £5 for Saturday deliveries.
You will receive a tracking link on your chosen day of delivery with a time window for the delivery. You don't have to be in to accept your order and the package can be left in a safe place - please follow the steps provided by the courier to give instruction.
What is the delivery deadline for next day delivery?
For next day deliveries, the cut-off is 2pm the day before.
What if my meals have defrosted?
We have rigorously tested our packaging so that it keeps your meals frozen for at least 24 hours. The coolblocks that are included in our parcels are chilled to -40 degrees before dispatch and are designed to defrost as they work to chill the meals - so it is not uncommon for the coolblocks to have fully defrosted when they arrive. This does not mean that your meals have defrosted.
In the unlikely event that your meals have defrosted, make sure you keep it in the fridge and consume within 48 hours. Do not refreeze a meal once it has defrosted. See each item’s cooking instructions for more information on different cooking times.
Where do you deliver to?
We deliver to most of mainland Britain, but cannot deliver to the Scottish Highlands, Scottish islands, Isles of Scilly, Isle of Man, Channel Islands or Northern Ireland.
The reason for this is that our food is frozen and our packaging has been designed to keep it so for 24 hours. Anywhere we're unable to deliver to would take DPD more than 24 hours to reach.
The Scottish postcodes we're unable to deliver to are:
Aberdeen AB31 - AB35, Northern Highlands AB36 -AB38, Aberdeen AB41 - AB54, Northern Highlands AB55 - AB56, Argyll FK17 - FK21, Northern Highlands HS1 - HS9, Argyll KA28, Northern Highlands IV1 - IV63, Argyll PA20 - PA78, Northern Highlands KW0 - KW14, Argyll PH30 - PH31, Northern Highlands PH19 - PH29, Argyll PH34 - PH44, Northern Highlands PH32 - PH33, Argyll PH49 - PH50, Northern Highlands PH45 - PH48, Arran KA27, Orkney Shetland KW15 - KW17, Dundee PH15 - PH18 and Orkney Shetland ZE1 - ZE3
If you're not sure if we can deliver to you, feel free to reach out with your postcode and we will let you know.
How can I return my packaging?
All of our packaging, from the delivery box to the film our trays, is either compostable or recyclable.
That said, we would love our insulated liners and cool blocks back so we can clean and reuse them. The rest of the packaging can be recycled or composted by you at home.
Please follow the steps laid out here once you are ready to send back your packaging.
Dietary and Menu FAQs
Please always check the ingredients of our meals to ensure they meet your dietary requirements.
Do you use free-range meat?
We are very proud to say that all of our meat is free-range and English. Our beef and lamb is grass-fed. Please check out our suppliers for more information.
Which of your meals are vegetarian?
The following meals are vegetarian:
Cauliflower Butter Masala (also gluten-free)
Thai Red Vegetable Curry (also vegan, gluten-free and dairy-free)
Aubergine Parmigiana
Mac & Cheese
Dauphinoise Potatoes
Hasselback Potatoes
Sticky Toffee Pudding
Melt in the Middle Chocolate Brownie
Apple and Blackberry Crumble
Apple Tarte Tatin
Which of your meals are gluten-free?
The following meals are gluten-free:
Chicken Tikka Masala
Cauliflower Butter Masala (also vegetarian)
Goan Fish Curry (also dairy-free)
Hasselback Potatoes (also vegetarian, vegan and dairy-free)
Slow Cooked Beef Chilli (also dairy-free)
Spanish Chicken, Chorizo & Butter Beans (also dairy-free)
Lamb and Apricot Tagine (also dairy-free)
Miso Butter Cabbage
Peas, Leeks and Lardons
Thai Red Vegetable Curry (also vegetarian, vegan and dairy-free)
Thai Green Chicken Curry (also dairy-free)
Which of your meals are dairy-free?
The following meals are dairy-free:
Beef Bourguignon
Goan Fish Curry (also dairy-free)
Hasselback Potatoes (also vegan and gluten-free)
Slow Cooked Beef Chilli (also gluten-free)
Spanish Chicken, Chorizo & Butter Beans (also dairy-free)
Lamb and Apricot Tagine (also gluten-free)
Thai Red Vegetable Curry (also gluten-free, vegetarian and vegan)
Thai Green Chicken Curry (also gluten-free)
Which of your meals are vegan?
The following meals are vegan:
Thai Red Vegetable Curry (also vege
Hasselback Potatoes (also vegetarian, dairy-free and gluten-free)