Frequently Asked Questions

Our minimum order value is £25.

Delivery is free for all orders over £65. If your order is less than £65 a delivery fee of £5.95 will apply.

We do not delivery on Saturdays. We used to, however due to a huge amount of lost parcels on the Saturday deliveries, it became unviable .

No. We would never lock you in. You can change your meals, skip a delivery, pause your subscriptions or cancel any time up until midnight before a delivery is due.

Our next-day delivery service is fulfilled by DPD.

You will receive a tracking link on your chosen day of delivery with a time window for the delivery. We ask that you are in to receive your delivery. As our food is perishable, it must be delivered on the selected delivery day.

For next day deliveries, the cut-off is 2pm the day before.

We have rigorously tested our packaging so that it keeps your meals frozen for at least 24 hours. The cool blocks that are included in our parcels are chilled to -40 degrees before dispatch and are designed to defrost as they work to chill the meals - so it is not uncommon for the cool blocks to have fully defrosted when they arrive. This does not mean that your meals have defrosted. 

In the unlikely event that your meals have defrosted, make sure you keep it in the fridge and consume within 48 hours. Do not refreeze a meal once it has defrosted. See each item’s cooking instructions for more information on different cooking times.

We deliver to most of mainland Britain, but cannot deliver to the Scottish Highlands, Scottish islands, Isles of Scilly, Isle of Man, Channel Islands or Northern Ireland.

The reason for this is that our food is frozen and our packaging has been designed to keep it so for 24 hours. Anywhere we're unable to deliver to would take DPD more than 24 hours to reach. 

The Scottish postcodes we're unable to deliver to are:

• Aberdeen AB31 - AB35
• Northern Highlands AB36 -AB38
• Aberdeen AB41 - AB54
• Northern Highlands AB55 - AB56
• Argyll FK17 - FK21
• Northern Highlands HS1 - HS9
• Argyll KA28
• Northern Highlands IV1 - IV63
• Argyll PA20 - PA78
• Northern Highlands KW0 - KW14
• Argyll PH30 - PH31
• Northern Highlands PH19 - PH29
• Argyll PH34 - PH44
• Northern Highlands PH32 - PH33
• Argyll PH49 - PH50
• Northern Highlands PH45 - PH48
• Arran KA27
• Orkney Shetland KW15 - KW17
• Dundee PH15 - PH18
• Orkney Shetland ZE1 - ZE3

If you're not sure if we can deliver to you, feel free to reach out with your postcode and we will let you know.

All of our packaging, from the delivery box to the film our trays, is either compostable or recyclable. Here are some more details:

Delivery Box, Branded Sleeves, Flyer: These are 100% recyclable with your standard paper/cardboard recycling collection.

Food Tray: the tray is made from two things - wood pulp and a polymer lining. To recycle this is easy, starting at the corner, peel the cleaned liner away from the tray. The wood pulp tray can be recycled with your cardboard, while the liner can be recycled with your squishy plastics recycling.

Film: this is 100% recyclable with your squishy plastics recycling.

All of our meals are focused on the main element only. Any sides we sell separately. If you order the Beef Bourguignon for example, that comes as a big portion of delicious bourguignon.

Yes. All of our food is frozen fresh. We chill it, pack it and freeze it within hours of it being cooked to seal in the freshness.

You food will be delivered frozen, should be kept in the freezer and should be cooked straight from frozen.

We are very proud to say that all of our meat is free-range and English. Our beef and lamb is grass-fed. Please check out our suppliers for more information.

The following meals are vegetarian:

Cauliflower Butter Masala (also gluten-free)

Thai Red Vegetable Curry (also vegan, gluten-free and dairy-free)

Aubergine Parmigiana

Mac & Cheese

Dauphinoise Potatoes

Hasselback Potatoes

Sticky Toffee Pudding

Melt in the Middle Chocolate Brownie

Apple and Blackberry Crumble

Apple Tarte Tatin

The following meals are gluten-free:

Chicken Tikka Masala

Cauliflower Butter Masala (also vegetarian)

Goan Fish Curry (also dairy-free)

Hasselback Potatoes (also vegetarian, vegan and dairy-free)

Slow Cooked Beef Chilli (also dairy-free)

Spanish Chicken, Chorizo & Butter Beans (also dairy-free)

Lamb and Apricot Tagine (also dairy-free)

Miso Butter Cabbage 

Peas, Leeks and Lardons

Thai Red Vegetable Curry (also vegetarian, vegan and dairy-free)

Thai Green Chicken Curry (also dairy-free)

The following meals are dairy-free:

Beef Bourguignon

Goan Fish Curry (also dairy-free)

Hasselback Potatoes (also vegan and gluten-free)

Slow Cooked Beef Chilli (also gluten-free)

Spanish Chicken, Chorizo & Butter Beans (also dairy-free)

Lamb and Apricot Tagine (also gluten-free)

Thai Red Vegetable Curry (also gluten-free, vegetarian and vegan)

Thai Green Chicken Curry (also gluten-free)

The following meals are vegan:

Thai Red Vegetable Curry (also vege

Hasselback Potatoes (also vegetarian, dairy-free and gluten-free)