Terms & conditions

Terms and Conditions

It’s the not the most interesting section, but it is important! This does not affect your statutory rights.

The supplier of the goods of your order is Day Brothers Limited, trading as FieldGoods, whose registered address is 10 Dewey Street, SW17 8TQ. Company Number 12554880. All communications are to be made to ellandsam@fieldgoods.co.uk, or by phone to 07828166702 or by post to 10 Dewey Street, SW17 8TQ.

  • When we refer to ‘you’ and ‘your’ we mean the user of the Website and the purchaser of the Goods.
  • We will confirm acceptance of your order by e-mail to the address given and the sending of this e-mail and, whether or not it is received, binds the contract between us
  • We may offer new/ or existing customers special offers. If these are Introductory offers these are only accepted for first time users of the website. Previously registered users do not qualify.
  • Only one discount code may be used per order, they cannot be reproduced or copied at any time indirectly or directly. We reserve the rights to terminate or modify any discounts at any time and without notice.
  • You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order.
  • Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.
  • We may correct an error appearing on the website or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
  • Our products are made in a kitchen which stores and handles nuts and other potential allergens however our labels state clearly when they are present in any of the ingredient list in any meal. We do not guarantee any product is free of an allergen, even if it is not listed on the ingredient list.
  • It is the customer’s responsibility to check the ingredient list to check for any allergens they wish to avoid. If in any doubt please contact ellandsam@fieldgoods.co.uk for further information.

 

  1. Registration

By signing up to our website and purchasing products from FieldGoods, you are agreeing to the terms and conditions of sale, which apply to all transactions on fieldgoods.co.uk.

Buying from our website means we must have the following information:

  • Your address, including the postcode of the billing address associated with the payment card.
  • Your mobile telephone number.
  • Your email address, so we can supply you with important information such as your order confirmation and changes to the FieldGoods delivery service.

 

FieldGoods only sells products on our website to the end user and they should not, in any way, be resold without our prior written consent.

There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase shall require new payment details entered. It is your responsibility to keep your password secure.

 

  1. Product Prices

The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. If you order a large portion-size of a meal and it is not available then we will endeavour to supply the same number of total portions but in smaller tray sizes. Your card will not be charged extra if the price of these smaller trays is greater than the ordered amount.

Our minimum order level is £15.00 with a £5.00 charge for postage. In order to obtain free delivery within our delivery area you must spend £50.00. If shortages of a product mean that the total price of the dispatched goods fall below any delivery threshold, FieldGoods shall honour the original delivery charge. Prices of goods do not include the delivery charge.

 

  1. Vouchers and Discounts

Online vouchers may be sent to you if you opt in for correspondence via email or in the post.  You shall be given a unique voucher code to enable you to take advantage of any promotion we offer. Please check your voucher expiry dates as they do have a time limit and we do want you to have the opportunity to use them.  Unless a time is stated, please assume that the code will expire at midnight on the date stated. Most voucher codes will not be valid for use in conjunction with other offers.

If there is a minimum spend for the voucher to apply, the minimum spend amount must be in addition to any promotions, meal deals, multi-buys or other discounted items.  Each voucher code may be used only once per household and FieldGoods reserves the right to refuse a sale if it feels that fraud is suspected.

Please note that if a discount voucher code takes the order below the minimum order value threshold you will need to add additional products to your basket to reach this threshold. The same applies to the free delivery threshold – if your voucher takes you below this, you will need to either pay the appropriate delivery charge, or add additional products to get free delivery again.

If the voucher code or promotion has not been successfully applied and the order completed within the specified time frame we are not obliged to re-issue a voucher code or apply the discount retrospectively.

 

  1. Delivery

The following refers to our delivery service. If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the customer. Special requirements shall be followed, but please make sure that they are deemed ‘reasonable’ e.g. allowing ample space in freezers for the delivery boxes. Or instructions to knock at a neighbour’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further. Due to circumstances beyond our control such as weather and traffic conditions we may not always be able to deliver by the time specified. In this situation we shall try to deliver later in the day. We shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can’t guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.

 

  1. Cancelling an order

(United Kingdom Distance Selling Regulations)

As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 5pm on the day before you are expecting delivery).

 

  1. What if I’m not happy with my goods?

Our refund policy

If you are unsatisfied with any of the items in your order or any part of the delivery service from FieldGoods please contact us by emailing us via the Contact Us page of the website.

As we sell perishable goods, we ask that you – the customer – inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on 07828 166702. We shall be happy to exchange or refund any item you feel does not our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect items. We operate an open and honest policy at FieldGoods and will work our hardest to make sure we can accommodate and act on any problems or suggestions.

 

These terms and conditions outlining the rules and regulations for the use of FieldGoods’s Website, located at https://fieldgoods.co.uk.

By accessing this website we assume you accept these terms and conditions. Do not continue to use FieldGoods if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies
We employ the use of cookies. By accessing FieldGoods, you agreed to use cookies in agreement with the FieldGoods’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License
Unless otherwise stated, FieldGoods and/or its licensors own the intellectual property rights for all material on FieldGoods. All intellectual property rights are reserved. You may access this from FieldGoods for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from FieldGoods
Sell, rent or sub-license material from FieldGoods
Reproduce, duplicate or copy material from FieldGoods
Redistribute content from FieldGoods
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. FieldGoods does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of FieldGoods, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, FieldGoods shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

FieldGoods reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant FieldGoods a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of FieldGoods; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to FieldGoods. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of FieldGoods’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy
Please read Privacy Policy

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.