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Terms & conditions

Terms and Conditions

It’s the not the most interesting section, but it is important! This does not affect your statutory rights.

The supplier of the goods of your order is Day Brothers Limited, trading as FieldGoods, whose registered address is 10 Dewey Street, SW17 8TQ. Company Number 12554880. All communications are to be made to

When we refer to ‘you’ and ‘your’ we mean the user of the website and the purchaser of the goods. We will confirm acceptance of your order by e-mail to the address given and the sending of this e-mail and, whether or not it is received, binds the contract between us. We may offer new/ or existing customers special offers. If these are Introductory offers these are only accepted for first time users of the website. Previously registered users do not qualify. Only one discount code may be used per order, they cannot be reproduced or copied at any time indirectly or directly.

We reserve the rights to terminate, refuse or modify any discounts at any time and without notice. You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order. Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges. We may correct an error appearing on the website or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice. We reserve the right to cancel and refund an order without notice.

Our products are made in a kitchen which stores and handles nuts and other potential allergens however our labels state clearly when they are present in any of the ingredient list in any meal. We do not guarantee any product is free of an allergen, even if it is not listed on the ingredient list.It is the customer’s responsibility to check the ingredient list to check for any allergens they wish to avoid. If in any doubt please contact for further information.



By signing up to our website and purchasing products from FieldGoods, you are agreeing to the terms and conditions of sale, which apply to all transactions on

Buying from our website means we must have the following information:

Your address, including the postcode of the billing address associated with the payment card.Your mobile telephone number.Your email address, so we can supply you with important information such as your order confirmation and changes to the FieldGoods delivery service.

FieldGoods only sells products on our website to the end user and they should not, in any way, be resold without our prior written consent.

There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase shall require new payment details entered. It is your responsibility to keep your password secure.


Product Prices

The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. If you order a large portion-size of a meal and it is not available then we will endeavour to supply the same number of total portions but in smaller tray sizes. Your card will not be charged extra if the price of these smaller trays is greater than the ordered amount.

If shortages of a product mean that the total price of the dispatched goods fall below any delivery threshold, FieldGoods shall honour the original delivery charge. Prices of goods do not include the delivery charge.


Vouchers and Discounts

Online vouchers may be sent to you if you opt in for correspondence via email or in the post. You shall be given a unique voucher code to enable you to take advantage of any promotion we offer. Please check your voucher expiry dates as they do have a time limit and we do want you to have the opportunity to use them.  Unless a time is stated, please assume that the code will expire at midnight on the date stated. Most voucher codes will not be valid for use in conjunction with other offers.

If there is a minimum spend for the voucher to apply, the minimum spend amount must be in addition to any promotions, meal deals, multi-buys or other discounted items.  Each voucher code may be used only once per household and FieldGoods reserves the right to refuse a sale if it feels that fraud is suspected.

Please note that if a discount voucher code takes the order below the minimum order value threshold you will need to add additional products to your basket to reach this threshold. The same applies to the free delivery threshold – if your voucher takes you below this, you will need to either pay the appropriate delivery charge, or add additional products to get free delivery again.

If the voucher code or promotion has not been successfully applied and the order completed within the specified time frame we are not obliged to re-issue a voucher code or apply the discount retrospectively.



Delivery costs and timescales. Please check our FAQs for details of our delivery costs and timescales.

Delivery Delays.  We are not responsible for delivery delays outside of our control. If delivery is delayed we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If your order cannot be delivered on the expected delivery date, we may contact you to arrange a suitable alternative for the next available delivery date, or you may contact us in writing to request a refund. 

If you are not at home for delivery please notify the courier for your order to be left in your chosen ‘safe place’.  If you do not specify your ‘safe place’ at checkout, the delivery driver will leave it in a place they deem safe at their absolute discretion.  If we have left your Products in your ‘safe place’, or another place deemed safe by the delivery driver, and they are stolen or damaged, we do not accept any liability for such. We may offer you a refund at our complete discretion.

The goods will be delivered to the address you provide at checkout, this address is confirmed on your order confirmation. Once an order is shipped this address cannot change. We are not liable for any delays or missed deliveries if the delivery address provided is erroneous, any replacements or refunds are entirely at the discrestion of the business.

What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your name, email address, contact telephone number, billing address and delivery address, which will be requested as part of the ordering process. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end our contract with you.  We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

The following refers to our delivery service. If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the customer. Special requirements shall be followed, but please make sure that they are deemed ‘reasonable’ e.g. allowing ample space in freezers for the delivery boxes. Or instructions to knock at a neighbour’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further. Due to circumstances beyond our control such as weather and traffic conditions we may not always be able to deliver by the time specified. In this situation we shall try to deliver later in the day. 


Cancelling an order

(United Kingdom Distance Selling Regulations)

As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to Orders can be cancelled any time up until midnight the day before dispatch.

Rejecting an unwanted order will not result in a refund. As our goods are perishable they will be destroyed by the courier upon rejection and therefore not warrant a refund.

Cancelling a subscription

A subscription can be cancelled anytime up until midnight the day before it is processed and dispatched

What if I’m not happy with my goods?

Our refund policy

If you are unsatisfied with any of the items in your order or any part of the delivery service from FieldGoods please contact us by emailing us via the Contact Us page of the website.

As we sell perishable goods, we ask that you – the customer – inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on 07828 166702. At our discretion, we shall be happy to exchange or refund any item you feel does not our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible.

Obviously we shall not charge you for incorrect items. We operate an open and honest policy at FieldGoods and will work our hardest to make sure we can accommodate and act on any problems or suggestions.

These terms and conditions outlining the rules and regulations for the use of FieldGoods’s Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use FieldGoods if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We employ the use of cookies. By accessing FieldGoods, you agreed to use cookies in agreement with the FieldGoods’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Unless otherwise stated, FieldGoods and/or its licensors own the intellectual property rights for all material on FieldGoods. All intellectual property rights are reserved. You may access this from FieldGoods for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from FieldGoods
Sell, rent or sub-license material from FieldGoods
Reproduce, duplicate or copy material from FieldGoods
Redistribute content from FieldGoods
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. FieldGoods does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of FieldGoods, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, FieldGoods shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

FieldGoods reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant FieldGoods a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources; community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of FieldGoods; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to FieldGoods. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of FieldGoods’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy
Please read Privacy Policy

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Instagram Competition T&Cs

The promoter is: Day Brothers Limited, trading as FieldGoods  whose registered office is at 10 Dewey Street, London, SW17 8TQ.

The competition is open to residents of the United Kingdom aged 18 years or over except employees of FieldGoods and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Route to entry for the competition and details of how to enter are via Instagram.

Closing date for entry will be as stated on the entry page. After this date no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter are as follows:

1. Like the post

2. Comment (tag) any friends you think might like FieldGoods too

3. Follow both @fieldgoodsuk and @claphammums

4. For extra entries, tag extra friends. Each extra tag equals one extra entry

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize is as follows:

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.

The winner will be notified by email and/or DM on Instagram within 28 days of the closing date, or by the date stated on Instagram. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The promoter will notify the winner when and where the prize can be collected / is delivered.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

The winner’s name will be available 28 days after closing date by emailing the following address: 

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Twitter or any other Social Network. You are providing your information to FieldGoods, and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at 

Additional Terms and Conditions:

FieldGoods will judge each competition and decide on the winner.

FieldGoods’ decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.

The entrant must be following @fieldgoodsuk on Instagram in order to enter, and if other accounts are specified, these must also be followed. 

FieldGoods shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.

FieldGoods also reserves the right to cancel the competition if circumstances arise outside of its control.

FieldGoods Privacy Notice

FieldGoods is committed to protecting your privacy. In order to provide our services to the customer and to provide a more personalised shopping experience, we need to collect certain information from you. This Privacy Notice explains when and why we collect personal information about you as well as the types of personal data we may collect when you interact with us in-store, online or over the phone. It also explains how we’ll look after your data and keep it safe. There's a lot to digest but we want you to be fully informed about your rights, and how FieldGoods uses your data.

We hope what's below covers everything, but if you have any questions at all, do please drop us a line at It’s likely that we’ll need to update this Privacy Notice every now and again to make sure it's accurate. We’ll let you know of any major changes, but the most up-to-date version will always be here for you to check.

About FieldGoods

FieldGoods is operated by Day Brothers Ltd. For simplicity, FieldGoods is used throughout this next section to refer to all businesses trading under the Day Brothers Ltd. brand (“FieldGoods”, “we”, or “us”). When you are using the FieldGoods website, Day Brothers Ltd is the data controller.

1. Explaining the legal bases we rely on

The GDPR law on data protection sets out a number of different reasons a company may collect and process your personal data, including:


In specific situations, we can collect and process your data with your consent - eg. when you tick a box online or sign up in store to receive email or postal communication from FieldGoods. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service and have given details on this below.

Contractual obligations

In some instances, we need your personal data to comply with our contractual obligations. For example, if you place an order with us, we need your address details to deliver your order and we also need to pass your details to a courier.

Legal compliance

We may be legally bound to collect and process your data. For example, if someone is involved in any criminal activity or fraud affecting FieldGoods, we need to pass details to law enforcement.

Legitimate interest

We require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history and shopping preferences to offer more personalised offers or products.

2. How we collect your personal data

There are a number of ways in which we may collect information about you:

  • When you visit our website, create an account with us and use your account to buy products
  • When you purchase products over the phone
  • When you redeem vouchers from FieldGoods on the phone or online
  • When you sign up to any of our loyalty programmes e.g. Refer a Friend Scheme
  • When you call our customer care team or fill in a website contact form
  • When you enter a competition or prize draw or fill in a survey
  • When you comment about or review our products
  • When you engage with us on social media
  • When you have given a third party permission to share information they hold about you with us

3. The type of personal data we collect

The personal data we may collect includes your name, billing/delivery address, email address, telephone number, notes from conversations we have with you, information from voucher redemptions, your IP address, which websites you came from when visiting ours, which of our web pages you visit, any search terms you entered on our website, information gathered by cookies in your web browser, any comments or product reviews, any information that you may have told us that suggests your preferences (eg. you may have told us that you are vegetarian) and your social media username if you communicate with us. 

Please note that when you set up an account with us, your password to log in is encrypted and when you place an order, we do not hold your card details, it is collected by ShopPay, our third party payment processors who use secure online capture and processing methods. If you choose to save your credit card details these will be securely held with ShopPay.

4. How and why we use your personal data

When you engage with us, we want to give you the best possible experience. By collecting data about you, it allows us to offer a great and tailored service.

We use your data so we can fulfill our contractual obligations to you (such as deliver your food) but also to offer you products and promotions that are more likely to be of interest to you. The data privacy law allows this as part of our contractual obligations and legitimate business interest in understanding our customers and providing the highest levels of service. We will hold your data in our systems for as long as is necessary for each relevant activity or as long as is set out in any contract we have with you.

If you ever wish to change how we use your data, you can do so. Please refer to the 'Your rights over your personal data' section that is below.

If you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

Here are some ways that we'll use your personal data and why:


  • To process any orders you make in a shop or on our website. If we don't collect your personal data during checkout, we won't be able to process and deliver your order and comply with our legal obligations eg. your details are passed to a courier company or one of our franchisees so that your order can be delivered. We will keep your details for a reasonable period afterwards in order to fulfill any contractual obligation such as a refund or exchange.
  • Our customer care team need to be able to respond to your queries, complaints or process a refund so we need your contact information in order to respond. We will keep a record of your information including notes on how we communicated with you and what was discussed. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with remarkable customer service and it helps us improve this service to you.
  • We keep your personal data to maintain, update and safeguard your account and to protect our business and your account from fraud or other illegal activities. We'll also monitor your browsing activity in order to identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest.
  • For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.
  • When you place an order with us, your card details are collected by our third party payment processors ShopPay who use secure online capture and processing methods. This helps to protect you from fraud. We do this on the basis of our contractual and legitimate business interests.
  • With your consent, we will use your personal data, preferences and details of your transactions to keep you informed about relevant products and tailored special offers, discounts, promotions, competitions and events by email and post. As ever, you can always opt out of hearing from us through these channels at any time.
  • To comply with our legal obligations, we will send you communications required by law or which are legally necessary eg. significant updates to this Privacy Notice, product recall notices and legally required information relating to your orders. These messages are to inform you about changes to the service we provide you and will not include any promotional content and so do not require prior consent when sent by email or phone.
  • If you enter a competition or prize draw run by us we will use your information to contact you in the event of you winning based on your agreement to the terms and conditions of the competition at the time of entry. 
  • Refer a friend - we may capture your email address for the purposes of issuing you with an introductory voucher to use FieldGoods. Your email address will only be stored for the duration that the voucher is valid and can be removed from our systems on request at any time.
  • To display the most interesting content to you on our website we’ll use data we hold about your product purchases and so on. We do so on the basis of your consent for our website to place cookies or similar technology on your device. eg, we might display a list of items you’ve recently looked at, or offer you recommendations based on your purchase history and any other data you’ve shared with us.
  • We use your data to develop, test and improve our systems and products. We’ll do this on the basis of our legitimate business interests. eg. customer research to improve our product range, survey feedback etc.
  • To comply with our contractual or legal obligations to share data with law enforcement.
  • To help us form a great understanding of you as a FieldGoods customer and what you like, we combine your personal data gathered across FieldGoods as described above, eg. your shopping history online, so that we can offer promotions and products that are relevant to your interests or local to you and where we have your consent, send you more relevant, personalised communications by post and email in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest.

5. Protection of your personal data

The security of your personal data is very important to us and we take a lot of care to handle and store it as best we can and in line with new legislation as we know it is important to you as well as us.

Here are some ways we secure your data:

  • We use encrypted https links between our web server and your browser which means that all data passed between you and us cannot be intercepted.
  • We do not store your card details ourselves, but instead utilise ShopPay, who are a PCI compliant payment processing provider for all orders placed online and over the phone.
  • We monitor and check our data security systems for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

6. How long will we assume your consent for mailings?

After your initial consent to sign up to our mailings, we assume you still want to hear from us if you're engaging with FieldGoods by opening our emails, visiting the website, or placing an order from us. If you haven't done any of these things for a period of 20 years, we'll get in touch to reconfirm that you still want to hear from us. If we can't re-establish contact with you, we will opt you out of further communication.

7. Length of time we keep your personal data

We only keep your data for as long as is necessary for the purpose it was collected. After that period, your data is deleted or anonymised and for example aggregated with other data to be used for business planning and analysis.

For instance, if you placed an order with us, we keep your details for 20 years and after that it is anonymised.

If we don't see you online for a period of 20 years, we will automatically anonymise your account details.

8. Who we need to share your personal data with and why

At times we need to share your personal data with trusted third parties eg. delivery couriers, IT companies, mailing houses, credit card processing services and so on. We only provide what they need and they cannot use your data for anything other than the purposes that they have your data for. Your data is deleted or rendered anonymous if we stop working with them.

We want your customer journey with FieldGoods (from ordering to fulfilment of your order, or to signing up to our mailing list) to be as smooth as possible. We use the following companies who will process your personal data as part of their contracts or terms and conditions with us:

  • Web and Customer Analytics - for monitoring the volume, details and actions of visitors to our website, emails and social media interactions where opted in
  • Social Media Platforms - for personalising ads into your news feeds (which you can opt out of on their platform)
  • Cloud Hosting Providers - we use cloud-based systems to host our website, customer and order database
  • A print management company who helps us send postal mailings out to you if you are signed up
  • Website monitoring company for improving our customer experience
  • Courier (delivery) companies for our national home delivery service
  • Email and text messaging marketing software
  • Online reviews company
  • Live chat system

Please note that from time to time, we need to change the specific company we use to provide a particular service. We will commit to you that if we add a new type of third party we will let you know, but if a specific supplier of a list service changes (eg. the courier company) then we will update this list of suppliers but we will not inform you of that change where it is a like-for-like service.

Sharing your data with third parties for their own purposes:

We will never sell or trade your contact details with any third parties, unless you have given us your consent to do so eg. if you enter a holiday competition and tick a box agreeing that the travel company can send you promotional information directly.

There are some instances where we may have to share your information based on our legal obligations, for instance:

  • Fraudulent activity in our online systems
  • If the police/government ask us to disclose information we may be required to share your personal data with them, however we would assess this sort of request very carefully
  • For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies

For further information please email

9. Where your personal data may be processed

Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA.

Protecting your data outside the EEA

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.

For example, this might be required in order to fulfil your order, process your payment details or provide support services.

We will only send data to third-party data processors outside of the EEA or who also use sub-processors outside of the EEA if there is sufficient contractual provisions and protective measures in place. (Note: this replaces the previous statement about being compliant with the EU-US Privacy Shield specification until such time that a replacement international agreement is in place).

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

10. Your rights over your personal data

You have a choice as to whether or not you receive marketing information from us and you can withdraw your consent from specific communication channels at any time.

How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us:

  • Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails.
  • If you have an account, log in into your account on our website, visit the ‘My Account’ area and change your preferences.
  • Contact our Customer Care team at 

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated. We estimate no longer than 2 weeks for email and 8 weeks for postal communications.

Requesting access and making changes to your personal data

You also have the right to access and rectify mistakes in the data we hold about you at any time.

These requests will be handled on a case by case basis and we estimate will be processed in no longer than 1 month depending on our legitimate business interests, legal and contractual obligations. If we refuse your request we will explain to you the reason for our refusal.

You can also make any changes to your personal information by updating your online account, or by contacting our Customer Care team on

In order to keep your information confidential, we will ask you to verify your identity before proceeding with any requests. If there is a third party acting on your behalf, we will check that they have your permission to act.

Legitimate Business Interests

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

11. Contacting the Regulator

If you are at all unhappy about the handling of your data, you can send a complaint to the Information Commissioner’s Office by calling 0303 123 1113 or go online to 

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

12. Questions?

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any questions that haven’t been covered, email us at