Terms & Conditions
This section isn’t the most exciting, but it is important. Nothing in these terms affects your statutory rights.
About Us
FieldGoods is the trading name of FieldGoods Limited
Company number: 12554880
Registered address: Unit 14, Saxon Business Centre, 41–59 Windsor Avenue, London, SW19 2RR.
Email: ellandsam@fieldgoods.co.uk
We operate in the UK only.
Definitions
“We”, “us”, “our” refers to FieldGoods Limited
“You”, “your” refers to the user of our website and/or purchaser of our products
“Goods” refers to the food products sold by us
Ordering & Contract Formation
When you place an order on our website, you are making an offer to purchase goods from us.
A contract is formed when we send you an order confirmation email.
Sending this email forms the contract whether or not it is received.
We reserve the right to refuse or cancel an order at any time, including (but not limited to) pricing errors, availability issues, or suspected misuse of promotions.
Pricing & Payment
All prices are shown in GBP and include VAT where applicable
Delivery charges are shown separately
Payment must be made in full at checkout
Your card will only be charged for goods that are dispatched.
Minimum order: £25
Standard delivery charge: £5.95
Free delivery: Orders over £65 (within our delivery area)
If substitutions are required (for example, replacing a large tray with smaller trays), we will ensure the same total quantity is supplied and will not charge extra, even if the retail value differs.
Ownership of Goods
Ownership of the goods passes to you once we have received full payment, including delivery charges.
Risk in the goods passes to you upon delivery (including delivery to a nominated safe place).
Availability & Website Accuracy
All products are subject to availability.
We may correct errors on our website or withdraw products at any time without liability. Prices and availability may change without notice.
Allergens & Food Safety
Our food is made in a kitchen that handles 13 of the 14 key allergens.
All ingredients and known allergens are clearly listed on product labels
We cannot guarantee any product is completely free from allergens, even if not listed
It is your responsibility to check ingredient lists before consuming our products.
If you are unsure, please contact ellandsam@fieldgoods.co.uk before ordering.
Promotions, Vouchers & Discounts
Only one discount code may be used per order
Discount codes cannot be copied, reproduced, or reused
Introductory offers apply to first-time customers only
We may withdraw or amend promotions at any time without notice
If a discount reduces your order below the minimum order value or free delivery threshold, you will need to add items or pay the applicable delivery charge.
Discounts cannot be applied retrospectively if an order is completed without a valid code.
Delivery
Delivery costs and estimated timescales are available in our FAQs.
Delays
We are not responsible for delays outside our control (including weather, traffic, or courier issues). If a delay occurs, we will contact you as soon as possible.
Safe Places
If you nominate a safe place, or none is specified and the courier leaves the parcel in a place they deem safe, delivery is considered complete.
We are not liable for goods that are lost, stolen, or damaged after being left in a safe place, though we may offer a goodwill refund or replacement at our discretion.
Delivery Address
Orders are delivered to the address provided at checkout. Once dispatched, addresses cannot be changed. We are not responsible for failed deliveries due to incorrect details.
Information You Provide
We require accurate contact, billing, and delivery details to fulfil your order.
If you fail to provide required information, or provide incorrect information, we may cancel your order and will not be responsible for resulting delays or non-delivery.
Cancellations
Under the Consumer Contracts Regulations, perishable goods are exempt from the standard right to return.
You may cancel your order up to midnight on the day before dispatch.
Refunds & Quality Issues
If something isn’t right, please contact us as soon as possible.
Because our products are perishable, we ask that you inspect your order promptly upon delivery.
If goods are damaged, incorrect, or not up to standard, we will offer a replacement or refund as appropriate. Incorrect items will never be charged.
We aim to deal with issues fairly and honestly.
Website Use & Intellectual Property
All content on this website is owned by FieldGoods or its licensors.
You may not reproduce, sell, or redistribute any content without written permission.
SMS / Mobile Messaging
If you opt in to receive text messages from FieldGoods, these messages are operated by FieldGoods Limited, trading as FieldGoods.
If you have given your consent, we may send you SMS messages relating to:
Order and delivery updates
Account or service notifications
Marketing messages, offers, and reminders
Message frequency varies. We do not charge for SMS messages, but your mobile network may charge you at standard message or data rates.
You can opt out at any time by replying STOP to any message. You will receive a confirmation message and will not receive further SMS messages unless you re-subscribe.
We are not responsible for delayed, failed, or undelivered messages due to mobile network issues. You are responsible for ensuring the mobile number you provide is accurate and up to date.
Your personal data will be handled in accordance with our Privacy Policy and UK data protection law.
Cookies & Privacy
We use cookies in line with our Privacy Policy. By using our website, you consent to this use.
Liability & Disclaimer
We do not exclude liability where unlawful, including for death, personal injury, fraud, or fraudulent misrepresentation.
Otherwise, we are not liable for losses arising from use of this website or our services, to the maximum extent permitted by law.
Governing Law
These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the English courts.