Refund policy
Last updated: 6 February 2026
At FieldGoods, we take great pride in the quality of our products and the service we provide. If something isn’t right with your order, we want to fix it quickly and fairly.
Perishable Goods
As we sell fresh and perishable food products, we ask that you inspect your order as soon as it is delivered and opened.
If you believe any item: does not meet our quality standards, has been damaged in transit, is incorrect or missing. Please contact us as soon as possible on the day of delivery.
How to Report an Issue
To help us resolve the issue quickly, please contact us by: emailing us via the Contact Us page on our website, or
Where possible, we may ask for photos and brief details of the issue.
Refunds & Replacements
If we confirm that a product is faulty, damaged, or incorrect, we will offer one of the following, depending on the situation: a full or partial refund, a replacement item sent as soon as possible. You will not be charged for any incorrect items sent to you.
Non-Returnable Items
For food safety reasons, we cannot accept returns of perishable goods once they have been delivered, unless they are faulty or incorrect.
Our Commitment
We operate an open and honest policy at FieldGoods and will always do our best to resolve any problems fairly and promptly. Your feedback is important to us, and we welcome suggestions on how we can improve.
